Bad airport models 101 : Kochi airport

Anyone who has used Indian airports know that most of them are truly terrible. And if you have ever read the various international surveys of airports across the world, you will know that India’s airports always make up the tail end of these lists. Quite clearly, the Indian airport scene is bad.

The new Kochi airport was heralded as the beginning of the brave new world. Unfortuantely, Kochi airport to my mind is the absolute worst structure of airport management that has been devised yet. Let me tell you why.

There are 2 ways of running an airport. The first is the traditional way where the government runs it and where everyone using it is miserable. The second is where the government finds out that it knows very little of running modern airports and gets a specialist, private sector operator to run it on a day-to-day basis.

Kochi airport unfortunately has got the wrong end of the stick. In a peculiar parody, the money for the new Kochi airport has been put up by private sector investors and its operational management is in the hands of government bureaucrats and the public sector. In fact, most of the operations at the airport is managed by Air India, one of the world’s worst airlines (ranked in the bottom ten by Zagat). Pretty crazy, huh?

I was reminded of all this when I read a HolidayIQ review by a frustrated user of the airport. Here is a link to that review.

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Air Deccan is now Kingfisher Red

Now that almost everybody has stopped flying and gone back to trains & buses, I can probably say this without trampling on loyalties.

‘Kingfisher Red’ sounds like a new brand of condom positioned for the BPO market. Which is unfortunate, since I believe the airline is really good on service now.

Someone went overboard on this one. And also, maybe – just maybe, there is a natural limit to brand extensions.

New Delhi International Airport, Taj Palace Hotel, Indian Airlines now called Air India and Fujiya

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(Delhi airport. Photo from : http://www.newdelhiairport.in)

I am just back from a quick business trip to Delhi which coincided with the coldest week in Delhi in 28 years. Not good news – but as luck would have it, the first day there turned out to be very cold but very sunny, which is a lovely combination. So, escaped unhurt.

For old times sake (and because they have a bloody early morning flight from Bangalore), I flew Indian Airlines, which has now been determinedly renamed Air India. Unfortunate. Because in the process, Indian Airlines, which I have always had a soft corner for, is really starting to resemble Air India, which according to me is unquestionably among the the 10 worst airlines in the world. So, here is an emotional requiem to Indian Airlines; RIP.

Among the obscene prices for hotels rooms in Delhi, I was able to wangle a slightly less indecent price (fairly crazy nevertheless) from the The Taj Palace hotel by booking a no-cancellation room, way ahead of time on the Taj Hotels website. It is always nice to stay at the Taj, because somewhere they have perfected the art of clean & efficient luxury service without the ‘looking-you-over’ approach of some Indian luxury chains, not the least of which is the Oberoi. Continue reading